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FAQ

Frequently Asked Questions

We have a few popular options that we currently offer. On the entry level side you’ll see some very low pricing however these units are special ordered and have lower warranties. From there we have value based options like the Alliance Aqua which are energy efficient inverter units with WiFi control. One tier up from this would be the Midea Breezeless aircons which have Breezeless technology and WiFi and thereafter we have the premium Samsung Windfree Inverters which have Windfree cooling functionality and WiFi. The video below will demontrate which option could work for you.

We assist clients by reducing the friction when buying an aircon installed. We cost out our aircons installed on a back to back basis meaning indoor infront, outdoor right behind. We know your installation may be complex and may not allow for a back to back install, but our teams do usually come out with extra material to cover the installation if its not back to back. Prior to starting the team do get an approval from the client on extra charges if any – prior to proceeding. We as a company do try and assist with ensuring our customers get the best prices and therefore we endevour to get you charged out at the best possile rates.

I need an aircon but don’t know what size?
The rule of thumb for the size is based on the square metres of the room you need to be cooled / heated.
  • 12000BTU – Up to 24 sqm
  • 18000BTU – Up to 36 sqm
  • 24000BTU – Up to 48 sqm
  • 32000BTU – Up to 64 sqm
Estimates can vary by +- 1 to 2 sqm however it is better to oversize than to undersize as putting a smaller unit in a bigger room will overwork the compressor and will not be sustainable in the long run. We will also not hold warranty for a smaller unit being put into a bigger room.
An inverter air conditioning system is a system whereby the compressor works at variable speed, as opposed to a non inverter which works at a fixed speed. The non-inverters will therefore turn off when at optimal temperature whereas the inverters will just go slower (Which is why the inverters are less noisy). The inverters also consume less electricity due to their variable speed operation as turning off and on constantly involves more work. Inverters however are a bit more pricey . Electricity consumption between inverters and non inverters may vary quite a bit if the unit is utilised for more than 8 hours per day, if not , consumption may not differ vastly.
All you need to do is fill out one of our quote forms or send us an email with your name, number, address , unit and brand preference. From there can send you an official quote . After you have accepted the official quote we require a 50% deposit to schedule your installation. The remainder is then payable once installation has been completed and the job card is signed indicating your satisfaction with our installation. We do also allow for credit card payments onsite using our credit card terminal.

A back-to-back installation is when the indoor unit is positioned directly in front of the outdoor unit, with only a short wall separating them. This setup is the standard basis for our quoted installation price. If your space doesn’t allow for a back-to-back setup, our team will assess your environment and determine any additional materials or adjustments needed. We strive to offer the best prices and work to keep costs as low as your setup requirements allow.

WiFi on an air conditioner is a convenient feature that lets you control the unit remotely. For instance, if you accidentally leave the aircon on when no one is home, you can turn it off from your smartphone. Additionally, you can set up a daily schedule, so the aircon turns on and off at specific times automatically. For example, if you leave the house at 7 a.m., you can schedule it to switch off at that time every day without needing to adjust it manually.

Warranty information

Please contact us as soon as possible to arrange for one of our technicians to inspect the unit. Please note to allow for between 1 to 7 working days for us to come inspect the unit. If there is an issue with the unit, we will be glad to ensure that all is repaired if damage was not inflicted by the customer. If repair is due to customer negligence, a call out fee / repair fee may apply.
We carry a 1 year comprehensive, 5 year compressor warranty if we supply and install an air conditioning unit for you irrespective of the brand. A condition of the warranty is that the annual maintenance is performed so to ensure long term sustainability of the unit.

For Cooling you should keep any air conditioner irrespective of brand on 19 degrees or above. Anything lower than 19 degrees may result in the unit icing up which will affect the functionality and allow for leakages. For Heating, you should keep your air conditioning unit above 27 degrees in order to allow for optimal heating effect.

Maintenance information

We advise that air conditioning units should be serviced annually. This is in order to ensure long term sustainability of the unit and ensure that the unit itself expels clean air. The servicing of the unit includes cleaning of indoor and outdoor coils and filters, full strip and clean of the unit as well as up to 1kg top up of gas.

A major service includes a full strip and clean of the unit including indoor and outdoor coils , filters and the optimising of the unit as a whole. The major service also includes a top up of 1kg gas.

A minor service includes just the cleaning of the filters.

It is strongly recommend that your unit obtain a major service annually in order to allow for a sustainable life cycle. Annual major servicing will also keep the units warranty intact.

Installation Information

On average it takes our technical teams around 2 to 3 hours to install a unit. A complex install which also requires electrical to be connected to the unit and the DB board may take a few hours more. We aim to deliver quick and efficient installations to our clients and do not stray far from the 2 hour mark with normal installations.
Unfortunately we will have to delay your installation to a later date/time as it is not recommended to continue with the installation whilst it is raining. This is due to the fact that the installation includes an electrical component to it and also creates an unsafe environment for our technical teams to conduct the installation. If your installation has been scheduled and it is raining, please contact us immediately so we can suggest an alternate time/way forward.
Any air conditioning unit 24000BTU or above requires electrical. The electrical includes an isolating switch, circuit breaker and cable to connect between the air conditioning unit, isolating switch and the DB Board of your premises. We at Sucasa Air Conditioning can perform the electrical component at an added cost or can waiver this cost if you have your own electrician to do this component of the installation. It is imperative to allow for the electrical to be installed for larger units in order to ensure optimal function and energy consumption .
With regards to non back to back installations, we offer extra piping at an additional cost. Some residences require that the outdoor unit be out of sight of common property (i.e front of the building/roads). In this case we will have to extend the piping which may result in an increased cost. We at Sucasa Air Conditioning always strive to find the most cost effective options for our customers in order to ensure they are cooled/heated efficiently and effectively.

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  • Address: Unit 9 Savannah Business Park, 272 16th Rd, Midrand
  • Email: info@sucasaair.co.za
  • Number: 0118050705
  • Whatsapp: 0614138842
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We're closed for the festive season

Thanks for all your support – We’ve closed for the festive season and our team are taking a well deserved break. All orders will be fulfilled early Jan. Our team will not be reachable until 8th Jan. We thank you for your support and hope you enjoy the festive season!